- By cutting hours, is the Postal Service trying to discourage retail business? Customers have to really want to use the Postal Service given the limited number of hours
- How does the USPS expect to compete when there is a FedEx location that is open from 7:30 a.m. - 9:00 p.m. weekdays, 10:00 a.m. - 6:00 p.m. Saturday, and 12 noon - 6:00 p.m Sunday only 7 miles away and self-service boxes located as close as 2 miles away?
- How does the USPS expect to compete when there is a UPS location that is open from 8:30 a.m. - 6:30 p.m. weekdays, and 8:30 a.m. - 6:30 p.m.. Saturday less than 7 miles away and self-service boxes located as close as 2.5 miles away?
- Would consolidating the 5 post offices within 5 miles of Clifton and offering longer hours at the offices that remain open longer hours make the Post Office more competitive for retail parcel shipping in Clifton than a Post Office in each of these communities open only limited hours?
- Could the Post Office put in a cluster box outside the Post office for those that customers that must collect mail at the Post Office that would give them 24-hour access?
- Could an automated Kiosk like those deployed by Deutsche Post, Post Danmark offer better parcel pick up and delivery service in Clifton than a post office that is only open a limited number of hours?
Tuesday, September 7, 2010
The Spatanburg Courier-Journal reported that the Clifton, South Carolina post office is going to have reduced hours. Currently, the Clifton post office is open Monday through Friday from 7:30 to 11 a.m. and from 1 to 4:45 p.m. and on Saturday from 8 to 11:45 a.m. The new hours will be 9 a.m. to 1 p.m. and 2 to 4 p.m. Monday through Friday and 9 to 10 a.m. on Saturdays. This is a reduction of 8 hours per week or more than 20% of total hours. The reduction in hours creates greater difficulty for households or businesses that are within one-quarter mile from the post office as they have their mail delivered to a post office box that is only accessible during opening hours.
Clifton South Carolina is illustrative of the problem facing many post offices, reduced levels of service. What are the alternatives?